E2U Shopper agreements

Version 2.1. Please read all four sections. In the app, tick "I agree to these terms" to accept them.

1. Independent Contractor Agreement

• You work with E2U Delivery as an independent contractor, not as an employee. You choose when and whether to go online and which orders to accept.
• You provide your own vehicle, phone, fuel, and the insurance required by the state you drive in. Keep your license, registration and insurance current in the app.
• You are responsible for your own taxes. E2U collects a W-9 and sends tax forms as required by law.
• You may also work for other companies. Either side can end this agreement at any time by notice in the app or by email.
• E2U may pause or close your account for safety problems, fraud, repeated customer complaints, or breaking the rules of conduct.

2. How pay works

Before you accept an order, E2U shows you what that order pays. That figure is saved against the order and honoured. It is not lowered afterwards, whatever the basket comes to at the till. If the customer adds to the order and it reaches a higher tier, your pay goes up.

Base pay

• Base pay: $8.00 for every completed delivery, whatever its size.

Distance

• The first 5 miles are covered by the base pay.
• Past that you earn $1.50 per additional mile, rounded up to the next whole mile, out to 9 miles.
• From 10 miles to 15 miles it is a flat $10.00.
• From 15 miles out it is a flat $15.00 however far.
• Each of those flat charges is the whole of what the customer paid for distance. E2U keeps none of it.
• E2U does not send you further than 25 miles.

Bonuses

• Order value bonus — up to $6.00, based on what the goods cost at the store.
• Item count bonus — up to $6.00, based on how many physical things you pick up. Anything sold by weight or volume is one unit however heavy it is; anything sold by count is its quantity.
• Those two together are capped at $12.00 per order. Nothing else is capped.

Paid because the job was harder

Every charge below is paid by the customer on its own line and comes to you whole. E2U keeps none of them.

• Large basket: a flat $2.99 once an order passes 25 units. One charge however far over it goes, and it sits outside the bonus cap.
• Heavy items: $1.00 for each heavy item — a sack of rice, a case of drinks, a large tub of oil, a box of frozen meat.
• Preparation at the counter: $1.00 for each item the customer asks to have prepared — fish scaled and gutted, meat cut a particular way, anything that means waiting at a counter.
• Priority Delivery: you receive the full $1.99 priority fee when the customer chooses it.

Photo check for the customer

• A customer can ask to see certain items before you buy them. You photograph those items on the shelf and send them; the customer looks and answers.
• You earn $1.00 for a photo check, and this is the whole of what the customer pays for it. E2U keeps no part of it.
• It is paid when the photos arrive, and only then. There is no way to mark a photo check finished without sending the photograph. If you cannot take the photos, say so in the chat and adjust the item — the customer is not charged for photos that never arrived, and you are not paid for them.

Bags

• Where a county charges for carrier bags, the E2U company card pays it at the till along with the groceries, and the customer pays E2U a Bags charge that covers it.
• You are never out of pocket for bags, and the Bags charge is not part of your pay. It is the one charge on a customer's bill that does not reach you, because it is a cost E2U has already paid rather than work you have done.

Tips, and when you are paid

• Tips: you keep 100%. Tips are settled on top of the order pay and are never used to make up any of the amounts above.
• Earnings are recorded per order as soon as the order is delivered. E2U pays out weekly, every Monday, for the week that ended the day before, to your own account through Stripe. E2U never holds your bank details.
• Anything not yet paid out stays owed to you and carries into the next week. Nothing expires.
• Groceries are paid with the E2U payment method provided for the order, never with your own money.

What is not settled yet

• Cancellations. If an order is cancelled after you started shopping it, you are paid $5.00, whoever cancelled it. It is not paid when you cancel or hand back the order yourself. It is paid with your other earnings for that week.

3. Rules of conduct

• Shop carefully: check dates, sizes and brands. If an item is missing, contact the customer by chat before choosing a replacement.
• Mark each item as found, replaced or not found in the app, and upload the store receipt when asked.
• Be polite and respectful to customers and store staff. No harassment, discrimination, or unsafe driving.
• Do not use customer phone numbers or addresses for anything other than the delivery.
• Do not drive under the influence, and follow all traffic laws.
• Report accidents, safety problems or damaged goods to E2U support right away.

4. App terms of use

• Keep your login private. You are responsible for activity on your account.
• The app uses your location while you are online to offer and track orders.
• Your documents and tax details are stored securely and are only seen by E2U staff who approve Shoppers.
• E2U may update these terms. When it does, the app will ask you to accept the new version.

Questions? Email info@e2udelivery.com.