Privacy Policy

Last updated October 8, 2026

E2U Essentials Marketplace LLC (“E2U Delivery,” “E2U,” “we,” “us,” or “our”) runs a service where a Shopper buys groceries for you at local stores and delivers them to your door. This Privacy Policy explains what personal information we collect through our website, e2udelivery.com, and our apps, why we collect it, who we share it with, and the choices you have. It applies to customers, Shoppers, people who apply to become Shoppers or list a store, and visitors.

1. Information we collect

If you are a customer

• Account details: your name, email address, mobile phone number and password. We store your password only in a scrambled (hashed) form that we cannot read.
• Delivery addresses: the addresses you save, their map coordinates, apartment or unit numbers, and any delivery note you add, such as a gate or buzzer code.
• Orders: the stores and items you order, your replacement choices, preparation requests, order notes, drop-off instructions, the price limit you approve, and the history of each order.
• Messages and calls: the messages you exchange with your Shopper about an order. When you call your Shopper through E2U, the call is connected through E2U so neither of you sees the other’s real number; we keep a record that the call took place and how long it lasted.
• Photos: photos your Shopper takes of an item you asked to see, and a photo of your order at your door when it is delivered.
• Payment information: card details are entered directly into our payment processor, Stripe. We never see or store your full card number; we keep only references that let Stripe charge the card you choose. Stripe shows us the card brand and last four digits so you can recognise your saved cards. We also keep records of the amounts held, charged and refunded for each order, and of any balance owed on an order.

If you are a Shopper or apply to become one

• Application details: your name, email address, mobile phone number, the area where you want to shop, and your password (stored hashed).
• Documents: your driver’s license, a photo of you holding your ID, and proof of insurance, and optionally your vehicle registration and a vehicle inspection report.
• Tax information: the details on your Form W-9, including your Social Security Number or Employer Identification Number. The full number is stored encrypted and is never shown again on screen; only the last four digits are displayed.
• Payout details: you set up payouts with Stripe, on Stripe’s own pages. Stripe collects and verifies your identity and bank details. We keep only the last four digits of your bank account and the status of your payout account.
• Location: see Location below.
• Work records: the orders you were offered, accepted and completed, photos of store receipts and items, proof-of-delivery photos, your earnings, tips and payouts, and your messages with customers.
• E2U purchasing card: if E2U issues you a card for buying customers’ groceries, we keep the card’s reference and last four digits, and we receive the card’s transactions from our bank, Mercury, so each purchase can be matched to its order.

From everyone

• Agreements and consents: when you accept our terms or agree to receive texts, we record what you agreed to, the version, the date and time, your IP address and your browser type.
• Forms: what you send us through our early-access list (email address and, if you choose, ZIP code and phone number), our contact form (name, email, optional phone and your message), our store application form (store and contact details), and our account deletion form.
• Technical information: your IP address, browser and device type, and language setting, which our servers receive when you use the site. We use your browser’s language setting to show the site in English, French or Spanish.

2. How we use your information

• To create and run your account, and to let you sign in.
• To take, shop, price and deliver orders, including offering orders to Shoppers nearby, estimating delivery times, asking you about missing items and sending order updates.
• To take payment: placing a hold on your card, charging the final total, issuing refunds and collecting any balance owed.
• To review Shopper applications, check documents, pay Shoppers and meet tax reporting duties.
• To translate messages between you and your Shopper when you write in different languages, where that feature is turned on.
• To answer your questions and help resolve problems with an order.
• To keep E2U safe: preventing fraud, misuse of purchasing cards, and unsafe conduct, and enforcing our terms.
• To meet legal obligations and respond to lawful requests.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Location

Customers: we use the delivery address you give us. We do not collect your device’s location.

Shoppers: when you open the Shopper work page on an approved Shopper account, your browser or app shares your device’s location with E2U, and again about every three minutes while that page is open and on screen. We keep only your most recent position. We use it to offer you orders near you, to send you alerts about orders waiting nearby, and to estimate when a customer’s order will arrive. You can stop sharing location in your browser or phone settings at any time, but E2U will not be able to offer you nearby orders while it is off.

4. Who we share your information with

People taking part in your order

• Your Shopper sees what they need to shop and deliver: your name, your delivery address and delivery notes, the items and your choices, and your messages. Shoppers who are offered your order can see the store and the delivery address so they can decide whether to take it.
• You see your Shopper’s name and the progress of your order.

Service providers who work for us

They may use your information only to provide their service to E2U.

• Stripe – card payments, saved cards and Shopper payouts.
• Twilio – text messages and calls connected through E2U.
• Google – address search, maps, directions and travel times; app notifications to Shoppers (Firebase); message translation, where turned on; and the optional shopping assistant, where turned on, which receives your question and the store’s product list.
• Mercury – our bank, which issues E2U purchasing cards to Shoppers. To issue a card, we give Mercury the details it needs, such as the Shopper’s name, date of birth, address, email and phone number.
• Google Sheets – where turned on, our internal financial reports, which hold order amounts and Shopper ID numbers but no names, card numbers or tax numbers.
• Our hosting and email providers – which store our data and deliver our emails.

Other cases

• When the law requires it, or to respond to a valid legal request.
• To protect the safety, rights or property of our customers, Shoppers, stores, the public or E2U.
• As part of a merger, sale or financing of all or part of our business, in which case this policy continues to apply to your information.
• With your permission.

5. Text messages (SMS)

We collect mobile phone numbers when you provide them during account registration, checkout or Shopper onboarding. Phone numbers are used for transactional communications, including one-time passcodes (OTP), order confirmations, questions about your order, delivery updates, payment reminders, and Shopper notifications related to orders. Shoppers who tick the optional box when they apply also receive alerts about orders waiting near them. We do not use SMS for promotional messaging about products or offers.

By providing your mobile phone number, you consent to receive transactional SMS messages from E2U Delivery. Message frequency varies based on account activity. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you re-enroll.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Cookies and browser storage

• A session cookie keeps you signed in and remembers your language while you use the site.
• A “keep me signed in” cookie is set only if that box is ticked when you sign in.
• Your browser’s local storage remembers which help tours you have already seen, so they are not shown again.
• On pages where you enter or choose a card, Stripe sets its own cookies to process the payment and prevent fraud.

We do not use advertising cookies or third-party analytics trackers.

7. How we protect your information

• Our website uses an encrypted connection (HTTPS).
• Passwords are stored hashed, and Shopper tax ID numbers are stored encrypted.
• Card and bank details are held by Stripe, not by E2U.
• Shopper documents, item photos and delivery photos are kept in private storage. They open only for the people involved in that order or application and for E2U administrators.

No method of sending or storing information is completely secure, and we cannot guarantee absolute security.

8. How long we keep your information

• Item photos a Shopper takes for you are deleted automatically 72 hours after the order is finished, unless there is an open problem with the order.
• Other information is kept while your account is open, and afterwards for as long as we need it to resolve disputes, prevent fraud, and meet tax, payment and other legal record-keeping obligations.
• When an account is closed, records we are required to keep, such as orders, payments, refunds, Shopper earnings, payouts and purchasing card transactions, are kept; the account itself is deactivated.

9. Your choices and rights

• See or correct your information: you can update your delivery addresses and phone number in your account. For anything else, contact us.
• Delete your account: use our account deletion request page. We will review your request and contact you. Records we are legally required to keep are kept as described above.
• Text messages: reply STOP to any message from E2U. Customers can turn order texts back on from their account page.
• Location: Shoppers can turn off location sharing in their browser or phone settings.
• Rights under state law: depending on where you live, you may have the right to know what personal information we hold about you, to get a copy, to correct it, or to have it deleted. To make a request, contact us. We may need to confirm your identity first. We will not treat you differently for using these rights.

10. Age requirement

You must be at least 18 years old to create an E2U account, place an order or become a Shopper. E2U is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. When we do, we will post the new version on this page and change the “Last updated” date at the top. If a change is significant, we will also tell you on the website or in the app before it takes effect.

12. Contact us

Questions or requests about this policy or your information:
E2U Essentials Marketplace LLC
Email: info@e2udelivery.com
Or use our contact page.