Privacy Policy

Effective Date: October 11, 2025

This Privacy Policy describes how E2U Delivery (doing business as e2udelivery.com), hereinafter "We," "Us," or "Our," collects, uses, stores, and protects the personal information of users, hereinafter "You" or "Your," when you use our Delivery Service (the "Service"). Your privacy is important to us, and we are committed to being transparent about our data practices.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. This personal information falls into the following categories:

Category of Data	Examples of Data Collected	Purpose of Collection
A. Identifiers & Contact Data	Name, email address, phone number, physical address, unique user ID, IP address, device ID.	Account creation, service provision, customer support, communication.
B. Financial Data	Payment card information, billing address (processed securely by our payment processor: Stripe	Processing orders, billing for services.
C. Location Data	Precise or approximate location (via GPS, WiFi, or network) only with your consent.	Facilitating delivery services, tracking delivery-partners, and ensuring accurate order fulfillment.
D. Usage & Device Data	Information about how you use the Service (e.g., features used, time spent), access times, browser type, operating system.	Service improvement, analytics, troubleshooting, and personalization.
E. Sensitive Data (Audio/Video)	Recordings from your device’s microphone and camera only with your explicit permission and only during specific features (e.g., in-app video chat with a support agent, or to verify a delivery photo).	Enabling in-app chat/video call functionality for support, or verifying delivery status/condition.
F. User Content	Communications in chat/messages, reviews, feedback, profile pictures.	Providing the Service features, content moderation, and communicating with delivery partners.
G. Third-Party Data	Information from third-party services (e.g., social media logins, analytics providers) to the extent you authorize it.	Account integration, enhanced service features, marketing analysis.

2. How We Use Your Information

We use the collected information for various purposes, including:

To Provide and Maintain the Service: To operate and deliver the core functionality of the Service, manage your account, and process transactions, including matching you with delivery partners and restaurants/stores.
For Communication: To send you service-related notifications, updates, security alerts, and support and administrative messages.
To Improve the Service: To analyze usage trends, conduct research, develop new products/features, and enhance user experience.
For Safety and Security: To detect and prevent fraud, abuse, and other malicious activity, and to enforce our terms and conditions.
For Legal Compliance: To comply with legal obligations, respond to lawful requests and legal processes.
For Marketing and Personalization: To send you promotional communications about our products and services that may be of interest to you, based on your preferences.

3. Disclosure of Your Information (Sharing with Third Parties)

We may share your personal information in the following situations:

With Service Providers: We may share your data with trusted third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These parties are obligated to protect your data and are prohibited from using it for any other purpose. [List categories of service providers, e.g., Payment Processors, Cloud Hosting (AWS/Azure), Analytics Providers (Google Analytics)]
With Delivery Partners and Merchants: We share necessary information (like your name, delivery address, phone number, and order details) with the delivery personnel and the restaurant/store to fulfill your order.
For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Affiliates: We may share your information with our company affiliates, provided they honor this Privacy Policy.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
For Legal Reasons: To comply with a subpoena or court order, to prevent fraud, to protect our rights or property, or to comply with other applicable laws and regulations.

4. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include [Mention specific security measures, e.g., encryption, firewalls, secure server hosting, and regular security audits]. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location and applicable law (e.g., GDPR, CCPA/CPRA), you may have the following rights regarding your personal information:

Right to Access: The right to request copies of your personal data we hold.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure ("Right to be Forgotten"): The right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object: The right to object to our processing of your personal data, under certain conditions (e.g., direct marketing).
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

6. Children's Privacy

Our Service is not directed to individuals under the age of [Minimum Age, usually 13 or 16 depending on jurisdiction]. We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can delete that information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By email: info@e2udelivery.com
Through our website: https://e2udelivery.com